// IT support · remote & onsite
Business IT Support & Troubleshooting
Outlook won’t sync, a PC won’t start, nobody can print. Tell us what’s wrong and we’ll start on it remotely the same business day.
// Overview
IT Support When You Need It, Not a Contract
Most Surrey businesses don’t need a full-time IT person. They need someone to call when something stops working, who picks up, figures out what’s actually wrong and fixes it properly. That’s what this service is.
We troubleshoot the whole office: Windows and Mac computers, Microsoft 365 and Outlook, Wi-Fi and the network, printers and scanners, shared drives, accounting and line-of-business software, phones and remote access. Most problems are looked at remotely within the same business day, often while you’re still on the call. When it needs hands, a technician comes to your office in Surrey or nearby, and you get the price before the work starts.
You pay for the time it takes, in 15-minute steps for remote work. If you find yourself calling us every week, we’ll tell you when a block of hours or a monthly plan would cost less.
Call 604-359-5284 and tell us what’s going on. A short call is often enough to know where the problem is.
// Jobs we do
What We Troubleshoot
Email & Microsoft 365
Outlook not syncing, password prompts that won’t go away, shared mailboxes, calendars and Teams problems.
Computers that won’t behave
Slow start-ups, blue screens, failed updates, full drives and computers that won’t turn on at all.
Wi-Fi & internet
Dropouts in one room, a network that slows down every afternoon, VPN and remote access that won’t connect.
Printers & scanners
Print queues stuck, scan-to-email broken after a password change, a printer only one person can reach.
Logins & access
Locked accounts, new staff who need access, staff who left and still have it, MFA on a new phone.
Business software
Accounting, practice-management and industry software that stopped opening or can’t reach its data.
// Remote or onsite
What We Fix Remotely, and What Needs a Visit
Remote support is usually the fastest fix, so we start there. These are the common splits.
Usually fixed remotely
- Email & Outlook sync, passwords, shared mailboxes
- Software installs, updates, licences, errors
- Accounts new users, resets, MFA, leavers
- Printers drivers, queues, scan-to-email
- Slow computers start-up, updates, disk space
Usually needs a visit
- Dead hardware won’t power on, failed drives, screens
- Network gear firewall, switch or access point failures
- Cabling damaged or missing network drops
- New equipment computers, printers, phones
- Anything physical moving, mounting, replacing
Hourly, Block Hours or Monthly?
| Hourly | Block hours | Monthly plan | |
|---|---|---|---|
| How you pay | $100–$150/hr remote, $125–$185/hr onsite | Prepaid 10 or 20 hours, 10–15% under hourly | $95–$250 per user, per month |
| Commitment | None. Pay per job | Hours used as you need them | Ongoing agreement |
| Best for | Occasional problems and one-off installs | A few jobs a month, or a project with extras | Teams that need help every week |
| Prevention | Only what you ask for | Can be spent on health checks | Monitoring and patching included |
| When it costs more | If you call every week | If hours expire unused | If you rarely need help |
// Symptoms
Problems We Fix Every Week
- “Outlook keeps asking for my password.”
- Usually a stale credential or an old authentication method. We clear it and check the account’s sign-in logs while we’re there.
- “The computer takes ten minutes to start.”
- We look at start-up apps, disk health and updates. If the drive is failing, we tell you before it takes your files with it.
- “Nobody can print.”
- Most often a print server or driver issue after an update, sometimes the printer’s address changed. Fixed remotely in most cases.
- “The Wi-Fi drops at the back of the office.”
- Coverage or interference. We check from your side remotely first, then visit if an access point needs moving or adding.
- “We can’t open the shared drive.”
- Permissions, a mapped drive pointing at an old server, or a sync client that stopped. We trace it and fix it at the source.
// Pricing
What It Typically Costs
| Item | Typical Surrey range | Notes |
|---|---|---|
| Remote support | $100–$150 / hr | 15-minute steps |
| Onsite visit | $125–$185 / hr | 1-hour minimum |
| Prepaid block hours | 10–15% off | 10 or 20 hours |
Typical Surrey ranges, CAD before tax. Onsite and install work is quoted before it starts. How pricing works
// How a job runs
How a Job Runs
Every job, big or small, follows the same four steps.
- T+0
Call or book
Tell us what’s wrong or what you need set up. Phone, the form, or email.
- T+1h
Triage
A technician looks at it, asks the right questions and connects remotely if that’s the fastest fix.
- T+1d
Fix or visit
Most problems are fixed remotely. If it needs hands, we book a visit and confirm the price first.
- Close
Written summary
What was wrong, what we did, and anything to watch. Kept on file for next time.
// FAQ
IT Support Questions
How fast can you help?
Most requests are picked up within the same business day, and many are fixed remotely during the first call. Onsite visits are booked as soon as a technician is free, often the same or next business day across Surrey.
Do I need to sign a contract?
No. You can book us for one job and pay for that job. Ongoing support plans are available if you want them, but they’re never a condition.
Do you offer 24/7 support?
No. We work Monday to Friday, 8am to 5pm. Installs, upgrades and office moves can be scheduled for evenings or weekends in advance, at the after-hours rate.
Do you fix home computers?
No. We only support businesses, which keeps our technicians focused on business systems like Microsoft 365, networks and shared data.
How is remote support safe?
We connect only when you approve the session, you can watch everything we do, and the session ends when the fix is done. Nothing is left installed that gives us standing access unless you ask for ongoing support.
Areas We Serve
IT Support & Troubleshooting for businesses across Surrey and nearby cities.
Other Services
- Network, Cabling & Wi-Fi InstallationCabling, switches, firewalls and Wi-Fi that reaches every corner.
- Computer, Laptop & Printer SetupNew computers and printers set up, secured and ready on day one.
- Microsoft 365 & Business Email SetupBusiness email, Teams and SharePoint set up or moved without losing mail.
- Business Phone System (VoIP) InstallationVoIP desk phones, softphones and keeping your existing numbers.
- Backup, Server & Data RecoveryBackups that restore, servers that stay up, data moved safely.
// Ready when you are
Tell us what’s broken, or what needs setting up.
Remote help the same business day, onsite across Surrey, and a price before any work starts. No contract needed.