// About us
About IT Support Surrey
Fixed. Installed. Set up. Business IT support in Surrey. To keep Surrey businesses working by fixing IT problems fast and setting up technology properly the first time.
// Who we are
A Surrey IT Support Company for the Jobs in Front of You
IT Support Surrey helps Surrey businesses with all of their IT: support when something stops working, troubleshooting the problems nobody else could pin down, and installing and setting up the technology a business runs on.
Most people call us for one of three reasons. Something’s broken: email won’t sync, the Wi-Fi keeps dropping, a computer won’t start, the printer has stopped printing for everyone. Something new needs to go in: new staff, new computers, a new phone system, an office network, Microsoft 365. Or the office is moving, and everything has to work on Monday morning.
We work with offices, clinics, shops, trades and industrial companies across Surrey, from City Centre and Guildford to Newton, Cloverdale, South Surrey and Campbell Heights, and in the cities around it.
// How we work
How We Work
Price before work
Remote time is billed by the quarter hour. Onsite and install work is quoted first, so there are no surprise invoices.
Fix the cause
Restarting something until it works again isn’t a fix. We find out why it broke and tell you.
Leave it documented
Labelled cables, written settings and handed-over passwords. The next person, whoever it is, isn’t left guessing.
Plain English
You should understand what you’re paying for and why. No jargon without a translation.
// How a job runs
How a Job Runs
We start with the problem in front of you. Most issues get looked at remotely the same business day, often while you’re still on the phone. When a fix needs hands, a technician comes to your office, and you get the price before the work starts.
Installs are planned, labelled and documented. When we finish, you get a short written summary of what we found, what we did and anything worth keeping an eye on, along with any passwords and settings, which belong to you.
You can book us for one job. If you’d like ongoing support afterwards, we can set that up too, but it’s never a condition.
// Who does the work
Who Does the Work
Day-to-day support and installs are handled by our Surrey-based technicians. Specialist work, such as large structured-cabling jobs or particular industry software, may involve vetted local partners, and you’ll know who is involved before work starts.
Either way, you have one point of contact from the first call, and one standard for how the work is done and documented.
// Focus
What We Don’t Do
We don’t fix home computers, gaming PCs or personal phones. We support businesses only, which is why our technicians know business systems like Microsoft 365, networks and shared data inside out.
We don’t offer 24/7 support, and we won’t pretend to. We work Monday to Friday, 8am to 5pm, and schedule installs and moves after hours when that suits you better.
And we don’t sell hardware you don’t need. If a five-year-old laptop still does the job, we’ll keep it running.
// Ready when you are
Tell us what’s broken, or what needs setting up.
Remote help the same business day, onsite across Surrey, and a price before any work starts. No contract needed.