// Legal
Complaints Policy
Last updated: 18 October 2026
If something has gone wrong with a job, tell us as soon as you can. Problems are much easier to put right when they’re raised early.
How to complain
Phone: 604-359-5284
Email: hello@itsupportsurrey.ca
Please include your name, company, how to reach you, the date of the work, what went wrong and what you’d like us to do about it.
What we do next
Within 2 business days
We confirm we’ve received your complaint and tell you who is looking into it.
Within 10 business days
We review the job notes, talk to the technicians and any partner involved, and come and look if that’s needed to understand the problem.
Our response
We tell you in writing what we found, what we’ll do and by when. If we need longer, we’ll explain why and give you a new date.
If you’re not satisfied
Ask for a review by the business owner, who will respond within a further 10 business days.
Other options
Your legal rights aren’t affected. For privacy concerns, you can contact the Office of the Information and Privacy Commissioner for British Columbia, and you can always seek independent advice.
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